The agreement published here concerns the improvement of the accessibility of the Bank`s website for the collection of travel bonuses. This agreement was reached through structured negotiations, a collaborative dispute resolution process. The bank worked with blind client Ashley Cwikla, the law firm of Lainey Feingold and Linda Dardarian von Goldstein, Borgen, Dardarian & Ho. Bank of America N.A., Oficina de Representacion (Colombia), is a representative of Bank of America N.A. in Colombia, supervised by Superintendent Financièrea de Colombia and authorized to promote selected products and services in Colombia that offer Bank of America N.A. and BofA Securities, Inc. outside of Colombia. Neither Bank of America, N.A., nor its representation in Colombia is permitted to conduct activities in Colombia reserved for locally licensed banks under Colombian law. .